Refund policy

At RAVONWEAR, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Returns

You have the right to request a return within 14 days of receiving your order, in accordance with UK consumer protection laws.

To be eligible for a return:

  • The item must be unused, unworn and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

Certain items may not be eligible for return due to hygiene or safety reasons.

How to Request a Return

contact@ravonwear.shop

To initiate a return, please contact our support team atOur team will provide you with return instructions after your request is approved. Returns sent without prior authorisation may not be accepted.

 

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider. If the issue persists, contact us at contact@ravonwear.shop

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